Refund & Cancellation Policy

1. Who handles payments and refunds

Playbaker is operated by Hamza Harun Ercul, an individual based in Istanbul, Türkiye. Our order process is conducted by our online reseller, Link, LLC (formerly Lemon Squeezy LLC), operating Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders. It handles payment-related customer service inquiries and processes refunds.

You can ask Lemon Squeezy directly for a refund, or email us and we will arrange it with Lemon Squeezy. This policy explains when you are entitled to one. It forms part of our Terms of Service, and works alongside Lemon Squeezy's buyer terms. Nothing in this policy limits rights you have under consumer law.

2. Cancelling your subscription

• You can cancel a paid plan at any time from Plans & billing in your account, or through the links in your Lemon Squeezy receipt emails.
• Cancellation takes effect at the end of your current billing period (monthly or yearly). Until then, you keep your plan, your credits and full access. After that, your account moves to the Free plan and you are not charged again.
• Your projects and the playables you made stay in your account after you cancel. Deleting your account is a separate step.
• Cancelling doesn't refund the current period by itself. If you are within the money-back window below, ask for a refund as well.

3. Money-back guarantee on your first payment

If you are not happy with Playbaker, you can get a full refund of the first payment for a paid plan (monthly or yearly) if you ask within 14 days of that payment and you have used less than 10% of the credits included in that payment and haven't exported a playable since paying. You don't have to give a reason.

• The guarantee applies once per customer: to your first paid subscription, not to later re-subscriptions.
• Exporting is the moment you take the finished file with you, so before your first export we ask you to confirm that it ends the money-back guarantee for that payment.
• If you have used more than that or have exported, we will still look at your request, and we may offer a partial refund, for example in proportion to the credits left. We always give the refunds described in section 6.

4. Renewals and plan changes

• Renewal payments are not covered by the money-back guarantee, because you can cancel before any renewal. If you forget to cancel, write to us soon after the renewal and we will consider your request, especially if you haven't used the renewed credits. Where the law gives you a right to a refund of a renewal, we will honour it.
• If you upgrade, the new plan starts straight away and Lemon Squeezy charges the difference as shown at checkout.
• If you downgrade, the change takes effect at the end of the current billing period, so there is nothing to refund.
• Credits are not refundable on their own and have no cash value. Unused credits are not paid out when you cancel or downgrade.

5. Consumer right of withdrawal

If you are a consumer in the EU, the EEA, the UK or Türkiye, the law may give you a right to withdraw from a purchase made online within 14 days, without giving a reason. Here is how that right works for Playbaker:

• Playbaker is a digital service that starts as soon as you pay: your credits are available immediately and you can generate content straight away. When you buy, you agree that the service starts immediately and acknowledge that, as a result, you may lose your right of withdrawal.
• If you withdraw within 14 days after the service has started, we may deduct an amount in proportion to what you received before you withdrew (for example the credits you used), as the law allows. Once the service has been fully provided, or once digital content has been supplied with your express consent and acknowledgement, the right of withdrawal ends.
• Exporting a playable supplies digital content. Before your first export after a payment we ask for your express consent to receive it straight away and your acknowledgement that you then lose the right of withdrawal for that payment.
• For consumers in Türkiye, under the Distance Contracts Regulation the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered instantly.
• In practice, the money-back guarantee in section 3 covers the same 14 days for your first payment and is usually more generous, so start there. To withdraw, contact Lemon Squeezy or us as described in section 8; a clear statement that you want to withdraw is enough.

6. When we always refund

Whatever the timing, we refund you (fully, or for the affected part) if:

• you were charged twice for the same thing, or charged after you had cancelled, because of an error;
• you paid for something we could not provide because of a fault on our side that we did not fix within a reasonable time;
• we close your account without you having broken our Terms, or shut the Service down (we refund the unused part of the period you paid for);
• the law requires a refund.

7. What happens after a refund

• When a refund is approved, Lemon Squeezy returns the money to your original payment method. It usually appears within 5 to 10 business days, depending on your bank or card provider.
• If the full payment for a plan is refunded, that plan ends, the credits that came with it are removed, and your account moves to the Free plan. You keep the playables you made and any files you exported.
• Taxes collected by Lemon Squeezy are refunded with the payment they relate to.

8. How to request a refund

1. Email [email protected] from the email address on your account, with your order number (it is on your Lemon Squeezy receipt) and a short note. A reason helps us improve but is not required; or
2. Contact Lemon Squeezy about your order, using your Lemon Squeezy receipt email or your orders at app.lemonsqueezy.com/my-orders.

We aim to reply within a few business days. Once a refund is approved, Lemon Squeezy processes it.

9. Fair use of refunds

We may decline a refund request that isn't covered by this policy or by law, for example where an account repeatedly buys and refunds plans, uses the Service heavily before asking, or has been closed for breaking our Terms. If you dispute a charge with your bank instead of contacting us or Lemon Squeezy, we may pause your account while the dispute is open. Please contact us first; it is usually faster.

10. Contact us

Questions about cancelling or refunds? Email [email protected], or contact Lemon Squeezy (your orders are at app.lemonsqueezy.com/my-orders).

Hamza Harun Ercul · Istanbul, Türkiye · [email protected]